Everything you need to know about Assessco
Comprehensive answers on pricing, platform features, security, referrers, and how Assessco supports IME companies and independent examiners across Canada.
The complete IME workflow — from referral to report
See how Assessco connects referral intake, examiner assignment, claimant self-scheduling, report review, and invoicing on one case record — for IME companies and independent examiners.
Getting started
Who Assessco is for and how to begin
Do I need to be an IME company to use Assessco?
No. There are two independent entry points. IME companies use Assessco EPC to coordinate referrals across a roster of examiners. Examiners in solo or independent practice use the independent examiner portal to take direct referrals under their own clinic profile. You can start with either. Assessco EPC → · Independent examiner portal →
Can an examiner work for an IME company and run an independent practice?
Yes. Assessco uses one EXAMINER role with two products. On an IME tenant you work network cases assigned by the IME company. On a clinic tenant you accept direct referrals under your own profile — including from the public examiner directory. How both workflows connect →
How long does setup take?
Independent examiners can launch a profile, referral link, and availability in an afternoon. IME companies typically complete guided onboarding over one or two working sessions — we recommend running a single real referral end to end before migrating your full caseload. Platform guides → · Book onboarding →
Is Assessco built for Canada?
Yes. Assessco is positioned for the Canadian IME market — CAD billing language, province-aware directory search, and architecture designed around PIPEDA and PHIPA expectations for sensitive medical-legal files. IME software Canada → · Security overview →
Pricing & plans
Trials, early access, and how billing works
What does it cost to try Assessco?
Independent examiner plans include a 14-day free trial with full platform access and no credit card. IME company plans start with a guided onboarding call so we can map your workflow before you migrate anything. See pricing →
What is the early access offer?
IME companies onboarding in 2026 can receive their first three months free during early access. Independent examiners start on a free trial and choose a plan when ready. Claim early access →
How does billing work for delivered cases?
Rate cards are set per assessment type and can vary by referrer. When a report is delivered, invoice lines populate from the case record — no separate spreadsheet for billing. Billing & invoicing →
Platform & features
Referrals, scheduling, reports, and the examiner network
How does referral intake work?
For IME companies, referrers with portal access submit structured referrals, or IME admin enters them manually — then creates a case from each accepted referral. Independent examiners receive cases from /examiners or their /r/ link, or create cases themselves. Referral intake →
How does scheduling work?
The examiner sends the claimant a scheduling or availability link. The claimant selects time slots; the examiner confirms one. For IME companies, IME admin then adds service providers and locks in the appointment date. The full exchange stays on the case record. Scheduling →
Can we keep our own report templates?
Yes. IME companies manage organisation templates in the platform. Examiners can draft in the built-in editor or upload a finished PDF. Report delivery, amendment requests, and version history work the same either way. Reports & review →
What is the examiner directory?
A public, searchable directory of independent examiners who accept direct referrals — filter by specialty, city, province, and language. Each profile is indexable for local IME search. Examiner network →
Referrers & claimants
Insurers, law firms, and people being examined
Do referrers and claimants need Assessco accounts?
Not for the core actions. IME referrers with portal access can submit referrals and see reports in their portal; others receive reports by email. Independent examiners send a private referral status page link when a case is accepted — the submitter tracks, downloads, and messages from that page with no login. Claimants schedule from an emailed link with no account at all. Referrer portal → · Referrer workflow guide →
Can law firms refer directly to independent examiners?
Yes. Counsel can search the directory by specialty and city, open a profile, and submit a referral with documents in one form — then track status to the finished report. Law firm portal →
How do service providers (transport, interpretation) fit in?
Transport and interpretation vendors see bookings, schedules, and invoices from every connected IME company in their service provider portal — notified when exams are confirmed. Service providers →
Security & compliance
Data handling for medical-legal files
How is sensitive data protected?
Each organisation's operational data lives in tenant-isolated storage. Authentication runs through Keycloak (OIDC with PKCE). Files are stored in encrypted object storage and served through short-lived signed URLs. Case actions are written to an audit trail. Security overview →
Who can see a case?
Access is role-based and enforced server-side. Referrers only see their own referrals. Network examiners only see cases assigned to them. Workspace permissions are granular per module — referrals, cases, reports, billing, and team. Privacy policy →
Where is data stored?
Assessco is architected for Canadian customers with data residency and privacy expectations in mind. Contact us for current infrastructure and data processing details for enterprise procurement. Contact security →
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